495 Privacy Policy — How We Protect Your Data
At 495, user privacy is more than an obligation — it's a commitment. This policy clearly explains what information we collect, why we need it, and how we protect it for our Malaysian users.
Effective Date: 1 January 2026. This policy applies to all 495 platform users in Malaysia.
Information We Collect from You
When you register or use the 495 platform, we collect several categories of information to ensure a smooth, secure, and effective service experience. Here are the types of information we collect:
Account Information: Full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your user account.
Device and Browser Information: IP address, browser type, operating system, device model, screen resolution, and other technical data transmitted automatically when you access the platform. This data helps us identify technical issues and optimise how the platform displays.
Payment Information: Transaction details including deposit amounts, withdrawals, and payment records in MYR. We do not directly store credit card or bank account information — all financial transactions are processed through certified, secure third-party payment providers.
Usage Data: Records of platform activity such as games played, betting markets browsed, active session times, settings preferences, and in-platform interactions. This data is used to personalise your experience and improve our services.
Summary of Data Collected
- Registration account information
- Device and browser data
- MYR transaction records
- Platform usage data
- Cookies and session data
How Your Information Is Used
Platform Operations
Your information is used to manage your account, process MYR deposits and withdrawals, verify user identity, and provide access to all Sports Betting and casino services available on 495.
Security and Verification
Your data is used to detect and prevent fraud, suspicious account activity, unauthorised access, and platform misuse — keeping all 495 users protected from online security threats.
Service Improvements
Usage data collected helps the 495 team identify the most popular features, improve platform performance, and deliver a better experience for all Malaysian users over time.
Service Communications
We use your email and phone number to send important account notifications, security updates, and platform-related promotional information — provided you have consented to receive them.
Cookies, Tracking and Data Storage
The 495 platform uses cookies — small text files stored in your browser — to enhance the user experience. Cookies allow the platform to remember your login settings, language preferences, and current session data. We use two types of cookies:
Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Used to understand how users interact with the platform — which pages are visited most, time spent per session, and navigation patterns. This information is collected in aggregate and cannot be used to identify any individual.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the full functionality of the 495 platform.
Data Retention Period
Active account information is retained for as long as your account remains active or as needed to provide our services. Transaction data is kept for the duration required under Malaysian financial laws and regulations. Once an account is closed at the user's request, personal data will be deleted within the stipulated timeframe, except for information that must be retained for legal or compliance purposes.
Sharing Information with Third Parties
495 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without user consent. However, there are limited circumstances in which we may share data with certain parties:
Payment Providers: Information required to process MYR transactions is shared with certified payment providers who have signed strict data protection agreements. They are granted access only to the information necessary to process the transaction.
Legal Authorities: Where required by Malaysian law, a court order, or a legitimate regulatory investigation, 495 may be required to disclose certain information. We will only do so upon receipt of a valid official request.
Technical Service Providers: Companies that help us operate the platform — such as server hosting and technical support services — may have limited access to data for operational purposes only, and are bound by strict confidentiality agreements.
In all of the above situations, 495 ensures that data sharing is carried out on a strictly need-to-know basis, and all recipients are held responsible for safeguarding that data in accordance with our standards.
We Will Never
- Selling your data to advertisers
- Disclosing information without consent
- Sharing passwords or login credentials
- Using your data for purposes outside the scope of the platform
Your Rights as a 495 User
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through 495 customer support and will be processed within a reasonable timeframe.
Right to Correction
If you find that the personal information we hold is inaccurate or out of date, you may request a correction. You can also update certain information directly through the account settings within the 495 platform.
Right to Erasure
You may request deletion of your account and personal data by contacting 495 customer support. Deletion will be carried out subject to any data retention requirements mandated by applicable Malaysian law.
Privacy Policy Changes
495 reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry practices. Users will be notified of any material changes via the platform or their registered email at least seven days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy. For any enquiries regarding this Privacy Policy, please reach us at [email protected] or via the 24-hour customer support live chat. You may also refer to the FAQ for quick answers to our most frequently asked privacy questions.
Your Data, Your Rights — Fully Protected by Us
If you have any questions about how 495 handles your personal information, don't hesitate to reach out to our team or visit the FAQ page.
Contact us: [email protected] | 24/7 Support